Dear Project Members, (Updated April 1)
In an effort to do our part for our community in helping to stop the spread of Covid-19 we’ve made the difficult decision to temporarily close our doors effective immediately. We believe climbers are community minded, global citizens, and we believe you are with us in this decision! Help #flattenthecurve
We would also like to remind you that we are a small locally owned business and we anticipate some difficult times ahead. We would like to thank those of you who have been able to maintain your payments! It’s been a huge help in supporting our employees as they transition on to EI. But the journey doesn’t end there; our goal now is to be able to pay any outstanding bills and reduce our other bills such as rent and loan payments as much as possible. We ask that if you’re able to that you maintain your monthly payments while we continue to weather this storm. We also understand that many of you are facing the same situation, so if you need to freeze your payments we completely understand. If you’re a pre-paid member or a drop in climber and you would like to support us during this time we will be rolling out a 5-visit pass and membership sale when, and if, the time is right. Please see below for details concerning your current membership or punch pass.
We’re going to take this valuable time to complete a few tasks around the gym, and will keep you updated as the situation develops. When we do re-open we will have an entire gym full of new boulder problems for you! Setting is underway and is going slowly, as we ensure proper distancing and health measures.
For Monthly Payment Plan Members: Please use the link at the bottom of this paragraph to freeze or maintain your monthly payment. You may also choose to adjust your payment if you can’t afford to support us with the full amount. We are not offering cancellations at this time. We would greatly appreciate it if every payment plan member took the time to fill this out, but if we do not receive a form from you we will not run your payment. As our closure extends into April you may use this form again to update your preferences.
For Pre-Paid Members: Your membership has been frozen as of March 16. When we decide to re-open your membership will automatically un-freeze. We will not maintain freezes beyond this point unless the reason falls within our normal freeze policy (injury/illness/out of the country).
For Previously Frozen Pre-Paid Members: Your membership is still frozen, and will remain frozen until you notify us to un-freeze your membership.
For Punch Pass Holders: Your passes will not expire, they will be here for you when we re-open!
For Youth Team Members: Programs have been cancelled for the rest of the school year. If you have not yet been contacted by Adam please email him at firstname.lastname@example.org
Thank you to everyone in our community who have offered kind words and messages of support so far!
Love, The PCC Owners and Staff